Frequently Asked Questions

• Free app healthcare professionals who receive services from Diagnostic Laboratory Services, Inc.
• Push notification alerts for Critical and STAT test results.
• View new/unread patient results.
• Verify individual patient demographics to ensure patient safety.
• View historical results.

1. Log in.
2. Select the specific site you want to modify. (You  will not have this option if you only have one site.)
3. Tap the “Settings” button on the bottom right of the screen.
4. Tap “Push Notification Filter”.
5. Choose from the options.

1. Log in.
2. Select the specific site you want to modify. (You  will not have this option if you only have one site.)
3. Tap the “Settings” button on the bottom right of the screen.
4. Tap “Push Notification Filter”.
5. Choose “Off”.

• DLS will contact you or your office.

• If you find incorrect information listed on DLS MD Portal, please contact DLS Client Services Department at 808-589-5101.

• We aim to protect your patient’s privacy and the security of their information. If your account has no activity for 10 minutes, you will be automatically logged out. Once you are done reviewing results, it is highly recommended that you log out.

• Contact your DLS marketing rep at 808-688-8284.

My DLS MD Portal app unexpectedly quits, stopped responding, or won’t open. (Check app between each step)

a) Restart the app. (Close and reopen app)

b) Restart your device. (Turn your device off, wait 10 seconds, then turn it back on)

c) Check for app updates in the Apple “App Store” or Google “Play Store”.

1. Make sure that your device is using latest operating system version.
2. Open the Apple “App Store” or Google “Play Store” and tap Updates.
3. If updates are available, tap Update next to the app.
4. If asked, enter your Apple ID or Google account password.
5. It’s best to use a Wi-Fi connection to update the app.

d) Install another app from the “App Store” or “Play Store”.

• Try installing a different app that you don’t have on your device. Find a free app, and remember to use the same Apple ID or Google account that you used to download the app that you’re having issues with to confirm that your device is working properly.

e) Delete and reinstall the app.

• Apple Devices:
  1. Tap and hold the app until it jiggles.
  2. Tap the “X”  on the app.
  3. Press the Home button.
  4. Go to the “App Store” and download the app again.
  5. Wait for the app to download, then open it from the Home screen.

• Android Devices:
  1. Open your “Settings” app.
  2. Tap “Apps” or “Application manager”.
  3. Tap the app you want to uninstall. You may need to scroll to find the app.
  4. Tap “Uninstall”.
  5. Download again by tapping “Menu”, “My Apps and games”, “Library”.
  6. Tap the “DLS MD Portal” app.
  7. Tap “Install” or “Enable”.

If you have access to multiple sites, by default you will receive STAT & Critical notifications for every site you have access to. To turn off notifications, log into DLS MD Portal, select the specific site, touch the “Settings” button at the bottom of the screen, touch the “Push Notification Filter” and make your selection. Options will be “STAT & Critical”, STAT Only, Critical Only or Off.

• DLS MD Portal defaults to Critical and STAT notifications.

• Most Apple mobile devices with operating systems 10.3 and above.
• Most Android phones with operating systems 5.1 and above.
• Other mobile devices may work but are not supported.
• This software is not compatible with Android tablets.

• Physicians and healthcare staff needing secure mobile access to patient results.

• We provide a secure means of transferring data by following HIPAA guidelines, which are based on NIST 800-52, for encryption methods for open transmission of sensitive data.

• Typically, immediately after release from the laboratory information system. But may take up to 10 minutes after release, depending on peak hour traffic.

• Search for “DLS MD Portal” in the Apple “App Store” (iOS) or Google “Play Store” (Android).

• Contact your DLS marketing rep at 808-688-8284.

• Contact your DLS marketing rep at 808-688-8284.

• Changing your password on the DLS MD Portal app or DLS Web Results online, applies to both resources.”
• Contact your DLS marketing rep at 808-688-8284.

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• Contact your DLS marketing rep at 808-688-8284.